Cancellation policy

Cancellation policy

Right to cancel

You have the right to cancel this contract within fourteen days without stating any reasons. The cancellation period is fourteen days from the date on which you, or a third party appointed by you, who is not the carrier, takes, or took, possession of the goods.

To exercise your right to cancel, you must inform us (Tandego GmbH, Arndtstrasse 12, 79539 Lörrach, Germany, customer@tandego.com, telephone: +49 7621 5880 101) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached cancellation form template but it is not compulsory to do so.

To comply with the cancellation period, sending notice of your intent to exercise your right to cancel before expiry of the cancellation period will suffice.

Consequences of cancellation

If you cancel this contract, we must reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a different delivery method than the cheapest standard delivery we offer), without undue delay and within fourteen days from the date on which we received the notice of your cancellation of this contract at the latest. For this reimbursement, we will use the same payment method as you used in the original transaction, unless otherwise expressly agreed with you. You will not be charged fees for this reimbursement under any circumstances. We may refuse to reimburse such payments until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs earlier.

You must return or deliver the goods, without undue delay, and within fourteen days from the date on which you inform us about the cancellation of this contract at the latest, to Tandego GmbH, Arndtstrasse 12, 79539 Lörrach, Germany. This deadline will be deemed to have been met if you dispatch the goods before the fourteen-day period expires. You will bear the direct costs of returning the goods. You will only be required to pay for any loss in value of the goods where said loss in value is attributable to any handling of the goods while in your possession that was not necessary to check the condition, characteristics and functionality of the goods.

The right to cancel does not apply to the following contracts:

 Contracts for the supply of sealed goods that cannot be returned for health or hygiene reasons if their seal has been removed after delivery.

Cancellation form template

(If you wish to cancel the contract, please complete and return this form.)

– To Tandego GmbH, Arndtstrasse 12, 79539 Lörrach, Germany, customer@tandego.com

– I/we (*) hereby cancel my/our (*) contract for the purchase of the following

goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (for hard copy submissions only)

– Date

(*) Delete as appropriate.